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Delivery Info for the UK
How much does delivery cost?
The delivery charge on small items such as wiring looms, aerial adaptor,
iPod interfaces
and remote controls is £2.49
The delivery charge on head units, speakers, amplifiers, multimedia,
subwoofers and CD changers is £6.99 per item. If you purchase more than one
item the cart will combine delivery, for two items the cost will be £7.99, for
more than two items the cost will be £11.99. No UK delivery will exceed
£11.99
How long does delivery take?
For in stock items if your order is placed before 3.00pm it will be
dispatched same day
For items sent using Initial Citylink you can expect to receive your order
the next working day, check your email for a dispatch notice and full tracking information.
Smaller items are sent using 1st class recorded delivery and delivery times
are subject to Royal Mail although you should expect to receive your item
within 2-3 working days
For items that are not in stock there may be a 2 day delay on delivery, if
for any reason we expect a longer delay we will inform you
Delivery addresses
Deliveries must be made to the cardholders registered address, the only
exception to this is a work address. Under no circumstances will we deliver to
a residential address that is different to the cardholders address
Will my delivery require a signature?
All deliveries will require a signature. We will not advise Citylink that
parcels can be left with a neighbour unless this is requested at the time of
order.
Tracking Information
All items dispatched with Initial Citylink are fully trackable, once your item has been dispatched you will receive an email with tracking information.
What happens if I am not home at the time of delivery?
If you are not home when Citylink deliver the driver will leave a card, you
will then need to contact Citylink to re-arrange delivery. Citylink will only
hold the parcel for 5 days, after this time it is returned to us and you will
then be responsible for aa re-delivery charge.
Recorded delivery items will be held at the local sorting office for two
weeks and then returned to us
Delivery info outside of the UK
Costs vary depending on the weight of an item, smaller accessories will be
£14.99, head units and speakers are £19.99.
For more than one item the cart will combine the shipping costs.
All items are sent using DHL on a 5 working day service, tracking info is
available on request.
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